1. Overview

At SilverWebBuzz, we are committed to providing high-quality compliance and taxation services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.

Please read this policy carefully before making a purchase. By using our services, you agree to the terms of this Refund Policy.

2. General Refund Policy

Due to the nature of our services, which involve government filings, registrations, and compliance work, refunds are generally not available once work has commenced. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

3. Eligible Refund Scenarios

3.1 Service Not Commenced

If you request a refund before we have commenced work on your service, you may be eligible for a full or partial refund, subject to the following:

• Refund request must be made within 7 days of payment
• No work should have been initiated on your behalf
• Any government fees or third-party charges already paid are non-refundable

3.2 Service Cancellation by Us

If we are unable to provide the service due to circumstances beyond our control or if we cancel the service, you will be entitled to a full refund of the service fee paid to us (excluding government fees and third-party charges).

3.3 Service Not Delivered

If we fail to deliver the service as agreed and you have not received the promised deliverables, you may be eligible for a refund after we have attempted to resolve the issue.

3.4 Duplicate Payment

If you have been charged twice for the same service, we will refund the duplicate payment immediately upon verification.

4. Non-Refundable Items

The following are not eligible for refunds:

• Government Fees: All fees paid to government authorities (GST registration fees, trademark fees, etc.) are non-refundable as these are paid directly to government bodies
• Completed Services: Services that have been completed and delivered are not eligible for refunds
• Third-Party Charges: Fees paid to third-party service providers (DSC, digital signatures, etc.) are non-refundable
• Processing Fees: Any payment processing or transaction fees are non-refundable
• Services in Progress: Once work has commenced on your service, refunds are generally not available unless there is a breach of service agreement on our part

5. Refund Process

5.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at info@silverwebbuzz.in with the subject line "Refund Request"
2. Include your order/service reference number
3. Provide a detailed reason for the refund request
4. Attach any relevant documentation or evidence

5.2 Refund Review Process

Once we receive your refund request:

• We will acknowledge your request within 2 business days
• We will review your request and the service status
• We may contact you for additional information if needed
• We will make a decision within 7-10 business days
• You will be notified of the decision via email

5.3 Refund Processing Time

If your refund is approved, it will be processed within 10-15 business days. The refund will be credited to the original payment method used for the transaction. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

6. Partial Refunds

In some cases, we may offer partial refunds, which may include:

• Refund of service fees only (excluding government and third-party fees)
• Proportional refunds based on the work completed
• Refunds minus any administrative or processing charges

7. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation or evidence
• Seek resolution through our customer support team

We are committed to resolving all disputes fairly and amicably.

8. Service Modifications

Instead of a refund, we may offer:

• Service modifications or adjustments
• Credit toward future services
• Additional support or consultation
• Alternative service options

9. Special Circumstances

9.1 Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemics, etc.) that prevent service delivery, we will work with you to find a suitable resolution, which may include rescheduling, service credits, or refunds where appropriate.

9.2 Government Rejections

If a government authority rejects your application due to reasons beyond our control (e.g., eligibility issues, policy changes), we will work with you to address the issue. Refunds will be considered on a case-by-case basis, but government fees are non-refundable.

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

11. Contact Us

For refund requests or questions about this policy, please contact us:

We aim to respond to all refund requests within 2 business days.